resume

Profile

Experienced sales professional adept at sales support, inventory management, and operational excellence. Seeking a challenging position to leverage expertise and drive success in a dynamic organization. Committed to delivering exceptional administrative support, coordinating teams, and driving sales growth while ensuring compliance and customer satisfaction.

Employment History

AT&T | INTEGRATED SALES SUPPORT SPECIALIST |

2018 - PRESENT

• 3Q 2021 N.D. Service Excellence Award Winner for the Southeast IHX Territory.

• Manage the ordering, receiving, returning, tracking, and securing of all inventories, as well as conducting operational tasks to ensure compliance with AT&T standards while providing documentation for operational coaching opportunities.

• Provide administrative and sales support to the Integrated Sales Solutions Team by creating spreadsheets and presentations for team meetings and coordinate schedules of team members.

• Operations Excellence - achieving a 95.4% for the 2019 Retail Audit and a 100% for the 2020 Retail Audit.

• Perform monthly inventory audits, bi-weekly IHE inventory audits, and reconcile discrepancies.

• Manage Social Media accounts for Florida Region. (@FloridaIHX and @CarlosIHX on Twitter and Instagram)

AT&T | SALES SUPPORT REPRESENTATIVE |

2010 - 2018

• Maintained $2M+ inventory and ensured 5-15% above attainment goal audit compliance.

• Operations Excellence: 2014 Audit Results: 86.7% * 2015 Audit Results: 97.1% * 2016 Audit Results: 100% * 2017 Audit Results: 93.7%

• Maintained and implemented bi-weekly Merchandising Resets according to corporate standards, including changing merchandising, device and fixture movements, and marketing elements.

• Assisted as Floor Manager during management lunches, meetings, and management vacations and responsible for a store of 10-15 sales representatives.

• Managed daily sales transaction reports and generated sales attainment reports daily and prepared monthly store meeting agendas.

• Maintained point of sale paperwork, record keeping in compliance with audit processes while providing documentation for operational coaching opportunities.

Skills and Abilites

• Language - Fluent Spanish (Written and Spoken)

• Design and Video Editing – Proficient in Photoshop, Lightroom, and Final Cut Pro

• Payroll/Accounting - Proficient in QuickBooks

• Social Media - Proficient in Hootsuite and Tweet Deck

• Data Analysis & Operations - Advanced knowledge of Microsoft Word, Excel, and PowerPoint

EDUCATION