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Carlos Felix Oviedo
706 NW 87th Avenue, Apt: 301, Miami, FL 33172
carlos@carlosfelixoviedo.com
(305) 333-5461
Profile
Experienced sales professional adept at sales support, inventory management, and operational excellence. Seeking a challenging position to leverage expertise and drive success in a dynamic organization. Committed to delivering exceptional administrative support, coordinating teams, and driving sales growth while ensuring compliance and customer satisfaction.
Employment History
AT&T | INTEGRATED SALES SUPPORT SPECIALIST |
2018 - PRESENT
• 3Q 2021 N.D. Service Excellence Award Winner for the Southeast IHX Territory.
• Manage the ordering, receiving, returning, tracking, and securing of all inventories, as well as conducting operational tasks to ensure compliance with AT&T standards while providing documentation for operational coaching opportunities.
• Provide administrative and sales support to the Integrated Sales Solutions Team by creating spreadsheets and presentations for team meetings and coordinate schedules of team members.
• Operations Excellence - achieving a 95.4% for the 2019 Retail Audit and a 100% for the 2020 Retail Audit.
• Perform monthly inventory audits, bi-weekly IHE inventory audits, and reconcile discrepancies.
• Manage Social Media accounts for Florida Region. (@FloridaIHX and @CarlosIHX on Twitter and Instagram)
AT&T | SALES SUPPORT REPRESENTATIVE |
2010 - 2018
• Maintained $2M+ inventory and ensured 5-15% above attainment goal audit compliance.
• Operations Excellence: 2014 Audit Results: 86.7% * 2015 Audit Results: 97.1% * 2016 Audit Results: 100% * 2017 Audit Results: 93.7%
• Maintained and implemented bi-weekly Merchandising Resets according to corporate standards, including changing merchandising, device and fixture movements, and marketing elements.
• Assisted as Floor Manager during management lunches, meetings, and management vacations and responsible for a store of 10-15 sales representatives.
• Managed daily sales transaction reports and generated sales attainment reports daily and prepared monthly store meeting agendas.
• Maintained point of sale paperwork, record keeping in compliance with audit processes while providing documentation for operational coaching opportunities.
Skills and Abilites
• Language - Fluent Spanish (Written and Spoken)
• Design and Video Editing – Proficient in Photoshop, Lightroom, and Final Cut Pro
• Payroll/Accounting - Proficient in QuickBooks
• Social Media - Proficient in Hootsuite and Tweet Deck
• Data Analysis & Operations - Advanced knowledge of Microsoft Word, Excel, and PowerPoint
EDUCATION
UNIVERSITY OF FLORIDA, GAINESVILLE, FL
GRADUATED with HONORS; cum laude
BACHELOR OF SCIENCE
IN TELECOMMUNICATIONS
BROWARD COLLEGE, MIRAMAR, FL
GRADUATED with HIGH HONORS
ASSOCIATES IN ARTS
IN COMMUNICATIONS AND MEDIA STUDIES